Azal Home Privacy & Data Protection Policy

Version: 2026-09-19-v1 · Last updated: 19 September 2026

This policy explains Azal Home's operational data practices. It is intended to support applicable Egyptian data-protection requirements and should be reviewed by the hotel's legal adviser before public production use.

1. Who we are

Azal Home is the digital guest-service platform operated for Azal Pyramids Hotel. It lets guests access hotel information, submit and track requests and orders, receive notifications, use optional accounts and rewards, and interact with the guest assistant.

2. Information we may process

• Identity and contact details, such as name, email address and mobile number, when provided.
• Optional account and sign-in information. With Google Sign-In, we may receive your name, email address and Google account identifier, but never your Google password.
• Stay and service information, including room number, stay status, requests, orders, ratings and rewards activity.
• Notification information, including push subscription details and read/unread status.
• Technical and security information, including session or device identifiers, browser information, timestamps and security logs.
• Messages and context you submit to the Azal Home assistant.

3. Why we use information

We process information to provide and secure Azal Home; identify an account or active stay; deliver and track hotel services; send requested service updates and notifications; maintain operational records; prevent fraud or misuse; improve the guest experience; and meet applicable legal obligations.

4. Email use and marketing choice

If you create or use an account, your email may be used for account identification, sign-in, verification, security notices, service communications and support. Promotional hotel offers by email require a separate optional choice. You may withdraw that marketing choice later. We do not sell guest personal information.

5. Notifications and badges

If you enable notifications, Azal Home may send service or hotel messages to the registered device and may show an unread count on the app icon where supported. You can disable notifications in your device settings.

6. AI-assisted features

Messages sent to the guest assistant may be processed by technology providers that help operate the feature. Do not enter passwords, payment-card details, medical information or other highly sensitive data. Assistant responses are informational and do not replace confirmation from hotel staff.

7. Sharing and service providers

Information may be available to authorized hotel personnel and to service providers needed for hosting, authentication, email, push notifications, security, support and AI-assisted functions. Providers should receive only what is reasonably necessary for their task. Information may also be disclosed when required by law or to protect guests, the hotel or the service.

8. Retention and security

We retain information only for as long as reasonably needed for service delivery, security, accounting, dispute handling and legal obligations. We use administrative and technical safeguards designed to protect information, but no internet service can guarantee absolute security.

9. Your choices and rights

Subject to applicable law, you may ask about, access, correct or delete relevant personal information, object to or restrict certain processing, and withdraw optional marketing consent. Withdrawing optional consent does not affect processing already lawfully completed. Some records may need to be retained for legal or security reasons.

10. Children, updates and renewed consent

Azal Home is intended for hotel guests and is not designed for children to create accounts independently. We may update this policy. If a material change requires renewed consent, the app may ask you to review and accept the new version.

11. Contact

Azal Pyramids Hotel, 252 Al Haram Street, Giza, Egypt
Email: Info@azalpyramids.com
Phone: +20 112 003 7162
Website: www.azalpyramids.com